Facility Reviews Summary

Very helpful people. I moved into my house so I moved out of my unit. I received my deposit back in a very timely manner.

Great facility and customer service

Do not rent here. No deposit return, horrible communication...or lack thereof, rude, no professionalism . Unbelievable...she keeps doing the same to customers. We'll see what happens after BBB .

So... I guess my experience is the same as everyone here! Maybe we all need to get together and hire an Attorney to get our deposits back!! The mice and water destroyed most of my property and had to throw most of it away! I would NEVER recommend A-1Self Storage to anyone! I have called every number I could find and left SEVERAL messages with no response! How do you even stay in business???

Horrible customer service! Space has been unoccupied by us for over 1 month and still no deposit refund! Left 5 different messages because no one ever answers the phone, and NO response back! How do businesses like this stay open? And by reading these reviews it seems this is their normal business practice!

Terrible customer service and facility. My unit leaked rain water all over my furniture. The drainage system runs through the center of the ceiling. Everything is ruined and the owners ignore me. Even if they won’t do anything about the damage, they ignore my requests to cancel my unit! They are still charging me! I was double charged one month and they won’t refund my money. My bank has to get that back for me and change my account number so A1 can’t charge me anymore. Odds are I won’t be getting my deposit back, either! I’m actually lying by giving them even 1 star.

Not only have i gotten my unit broken into because their cameras dont actually work... but the owner never did anything about it.. including ignoreing the fact that the robber didnt just cut the lock... but they cut the part on the door so theres no way to lock the door again.. and she never replaced.... also double charged me... will not answer my phone calls and when i finnaly got a hold of her... which was almost 2 months later... she wont give me the extra payment back.. but yet continues to bill me every month.... very bad attitude with customers... if u look at reveiws on google.. there is many more people going through the same thing.. i will never do business again with this woman. And i strongly advise noone else does either

they dont anwser the phone called and left multiple messages

My key deposit has not been returned to me. It should include a late fee if I ever get it.

The nicest people, very helpful. Thank you for everything.